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supportFrequently Asked Questions

CTLY (Confidence to Love Yourself) is a clothing brand that encourages learning to love yourself and raising awareness for mental health through designs and donations.

CTLY is not only about loving yourself meanwhile spreading awareness of mental health. Our goal is to create a judgment-free community where everyone can feel comfortable expressing themselves. We believe that confidence does not come with a size or feature and that this idea should be represented in today's society.

ll orders typically take 1-10 business days to be shipped. If any issues occur with the shipping process we will contact you.

With certain releases, there will be influencer applications open for anyone interested. Information on requirements and timeframe for the applications will be available on our website, Instagram, and/or TikTok.

Currently, we are not looking for ambassadors or models but, when the time comes, you can find information on it on our website, Instagram, and/or Tiktok

Only candidates who submitted an application to work with us and have been accepted will receive an email, text, call, or direct message through social media from a staff member. If you do not hear back from us after the announcement of the application process being finished, it is likely your application has been denied. There will be future opportunities to work with us so do not be discouraged!

Due to high amounts of applications, the process of going through them typically takes 2-3 weeks. The time frame may change but, participants may check our social media pages for updates of this process.

Customers have a 30-day hassle-free period to return products.

Don't love your purchase? Don't worry! Simply email us at and a staff member can help you with the return process.

Underneath every product there is a size guide in inches. If you have any issues accessing it, feel free to check out our instagram size guide highlight or contact us at and a staff member can help you.


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